LBG to introduce new claims handling technology

Charter UK has been chosen by Lloyds Banking Group (LBG) to deliver what it claims will be Europe’s largest complaints handling technology deployment.

The enterprise-grade solution, known as Charter Continuum, will eventually be deployed across all of the bank’s branches, call centres and other customer-facing business units.

Martin Dodd, customer services director at Lloyds Banking Group, said: “At Lloyds Banking Group