Accord Mortgages says it is improving its MATS (Mortgage Application Tracking System).
A document upload facility allows brokers to securely attach documents straight to the case they apply to, while Accord will remind brokers about outstanding paperwork to help keep the broker informed and to speed up case processing.
If the valuation is lower than expected, Accord will provide a Q&A to help the broker work with their client on what to do next.
Only one email will be sent every morning summarising all business with Accord, instead of one per case.
Also, Accord will now advise solicitors about the stages that require their input.
The online platform is developed by UK-based technology specialist MatsSoft.
Charles Canning, managing director at Accord, said: “The roll-out of the new functionality to our existing MATs system is one of several steps we are taking throughout the next few months to streamline Accord’s sales and service offering to the broker community.