Following the launch of its ‘enhanced’ critical illness product in November, Ageas Protect says it will soon begin contacting all its existing critical illness customers to inform them that their terms and conditions have been improved.
At the time of launch, Ageas Protect stated that all enhancements will be applied retrospectively to existing customers for the second year running.
Ageas Protect says it has been able to revisit all previous critical illness claims made by their existing customers as part of the retrospective improvements. Normally retrospective improvements to existing customers’ policies are applied to future claims from a set date in time, not previous claims that have already been paid.
Existing claimants will be contacted if their claim is against one of the conditions that were improved in November, and offered an increased pay out where appropriate. At least two children’s critical illness claims are included in this exercise, where the parents of those children will now receive double the sum that they had originally been paid.
Andy Millburn, head of marketing at Ageas Protect, said: “We’ve chosen to apply improvements to our existing customers’ policies