Allied Irish Banks Plc is piloting Vizolution’s screen sharing solution vScreen.
AIB will introduce vScreen into its contact centre to improve the customer experience and better the fulfilment process for both retail and business customers.
Customers don’t need to download any software as vScreen operates over the internet; all that is needed by the client is access to the internet from any device, whether they are a PC, Mac, tablet or smart phone.
The vScreen technology is designed to eliminate all issues with firewalls, pop-up blockers, downloads and other computer settings. This ensures the AIB staff can engage with their customer first time, every time, the firm said.
Vizolution CEO Bill Safran said: “We are very pleased to be working with AIB and we are confident that using vScreen to add a visual element to what is traditionally a voice only call will enable even higher levels of customer interaction, understanding and engagement.”