Barclays has made changes to its online mortgage submission system used by mortgage brokers up and down the country.
Instead of needing to scan customer documents for submission to Barclays, brokers can now take photographs of the paperwork on their smartphone or tablet.
These images, as well as those of documents that have been scanned, can then be uploaded directly into MAX, the customer case folder online, where they are instantly visible in the case.
Barclays claims these changes remove any uncertainty around whether documents have been received and allow brokers to view the documents again in the online case file if needed. A headersheet previously completed by brokers to attest to the documents being originals has been replaced by new tick box route which brokers can now use to confirm they have seen the originals.
Jackie Uhi, managing director, mortgage distribution at Barclays: “The launch of these enhancements to our online mortgage submission system is an important milestone in an ongoing journey of bringing improvements designed to support brokers and to help them deliver the very best service for customers. We’ve listened to feedback from the intermediary market and are working hard to develop a broker-centric approach which sees them served and supported as customers of ours as well as partners.
“We are excited to be the first lender to offer the ability to photograph documents and upload them in this way and look forward to introducing further innovations in 2015.”
“The Scan and Attach enhancement to Barclays online system has been extremely well received by our advisers and administrators,” said Richard Merrett, technical director from Alexander Hall.
“We have already seen positive results in Barclays time to offer since the launch of the facility and it demonstrates their willingness to listen to broker feedback and further develop a proposition that supports good customer outcomes.”