The Coventry Building Society has appointed Jayne Showell as its chief information and digital officer.
Showell (pictured) will be driving the technological and digital change at the Society.
She was previously CIO at Severn Trent after spells at Lloyds Banking Group and Capital One.
She said: “This is a truly exciting time to be joining Coventry Building Society. Its clear and compelling purpose and its reputation for great customer service struck a chord with me. The opportunity to enhance that purpose and reputation by transforming the Society into a technology-led organisation really appealed to me.
“Some of the most cutting-edge developments in the technology and digital space right now are within the financial services sector. It’s a really exciting industry to be in and we’re going to transform our technology in a way that brings great benefits to our customers.
“There’s a huge amount of satisfaction to be gained from digital transformations of this scale, with agility, automation and new technology at the forefront. But it’s the end result – the benefits it will bring to millions of people and their finances – that provides the greatest motivation.
“The opportunities for me and my team are vast, and we’re working in an environment where people are empowered to take decisions and choose the way in which they work which will be career highlights for many.”
Steve Hughes, chief executive at Coventry Building Society, added: “We’re delighted to have appointed someone of Jayne’s calibre to accelerate the pace of change in our technology and digital offering. Our ambition is to be the best at what we do, and we need the best people to achieve that goal.
“CIDO is a critical role, particularly in financial services, which continues to see rapid developments in the technological and digital areas. It’s driven by the ever-growing demands of consumers – in our case, savers, borrowers, and our mortgage intermediary partners. Jayne’s vision and experience of change of this scale will be a huge asset to the society, our members and in terms of the leadership she will bring to colleagues.”