LV= has introduced measures designed to make it easier for advisers to write equity release business during the coronavirus outbreak.
Applications normally requiring signatures are accepted with either a verbal or email consent.
The provider has also launched desktop valuations, which will allow customers to access lending while surveyors are unable to visit properties.
David Stevens, director of savings at retirement at LV=, said: “We’re continually reviewing the way we write equity release business following the coronavirus outbreak and are doing all we can to help advisers and customers complete applications.”
LV= has introduced a more streamlined process to help customers who are unable to sign an application declaration. Where a client signature is not possible, LV= will accept either verbal or email consent from the client to proceed.
LV=’s new business team will email the application form directly to the customer and will ask them to respond via email with their confirmation to proceed. If the customer doesn’t have access to email, the new business team will be in contact via the phone to read the declaration form and accept a verbal confirmation from the customer.
The provider has also introduced desktop property valuations so that equity release applications can proceed to completion without the need for surveyors to visit properties. LV=’s new desktop valuation solution for Lifetime Mortgage Lump Sum+ is now live. Advisers can submit client applications and they will be considered for a desktop valuation.