HML has endorsed the FSA’s approach in its recent thematic review of arrears management and repossessions.
In its review the FSA has highlighted the need for processes to ensure customers are treated fairly at all times, including those periods when mortgage payments are unable to be maintained in full.
HML says it has expanded its Credit Management and Special Servicing teams in recent months to deal with customers who are experiencing difficulties in meeting their mortgage payments.
HML currently works with over 30 lenders and manages approximately £46 billion of mortgage assets.
Brian Brodie, HML’s CEO, said: “We fully endorse the FSA’s recent thematic review and the high profile focus this has placed on TCF. The fair treatment of customers is central to HML’s culture