HML has launched what it claims to be the mortgage industry’s first white-labelled online self-service platform for customers of its clients.
The financial outsourcer says the software will integrate with client branded websites and enable customers to view mortgage account details online like balance and last payment details, download commonly used forms, view FAQs and contact HML using secure messaging.
As a white-labelled third party administrator, HML assumes the identity of its clients when handling customer enquiries on nearly 400,000 live mortgage accounts.
The new platform will be upgraded through 2011 to include an online payment facility.
HML partnered with Intelligent Environments Ltd (IE) to produce the customised product. IE has previously provided online self-service software to Barclaycard, HBOS, RBS and HSBC.
Neil Warman, chief commercial and finance officer at HML said: “We developed the product because we understand that our clients’ customers want to access their mortgage account in a number of ways and an online service is a convenience that many now consider mandatory.
