Platform has reported that the latest the BVA BDRC satisfaction survey has stated that service has improved.
The externally carried out satisfaction survey found that the Platform business development management (BDM) team have increased their satisfaction score during the first half of 2019 in areas such as the accessibility of the BDM team and the overall service of the BDM team.
In this latest set of results the overall score was 89% satisfaction for the BDM team up from 80% for the same period in 2018. Despite increased volumes, service has remained strong and achieved a Net Promoter Score that is currently 36+, and up from 30+ for the same period in 2018.
Neil Wyatt, head of intermediary distribution at Platform, said: “I’m very proud that even with the increased demand that we’ve seen for mortgage business during 2019 we’ve met that challenge successfully. We really hit the ground running at the beginning of 2019 as we wanted to build on all that we had achieved throughout last year.
“I’m really pleased that we’ve been able to continue to deliver a high standard of both service and support for our broker partners, and we will be working to ensure that this is something we can maintain through the rest of this year and beyond.
“We hope that our broker customers and corporate partners will be able to support us with our work with Centrepoint through 2019. For every new mortgage or product switch completed The Co-operative Bank donates £5 to Centrepoint. By choosing to complete mortgages with us our broker partners and their clients are helping to tackle the issue of youth homelessness and help vulnerable young people in crisis.”