LMS has increased the digital capability of its charge registration tool.
In the first stage of its dedicated programme of work to improve this process for law firms, they can now update LMS indirectly through their own CMS provider, digitally. This change marks the first step in a redesign of LMS’s charge registration processing and oversight.
Following law firm feedback, which suggested that the current process wasn’t aligned with current HMLR timeframes, LMS says it has invested in a series of integrations with third parties, building a series of connectors that allows firms to update LMS on charge registrations digitally via their own CMS provider, including the ability to upload documents and provide delay reasons.
Ian Robinson, chief operating officer at LMS, said: “We exist to drive efficiencies and improve the conveyancing journey for all stakeholders, but we can only do that by listening to feedback from law firms and addressing the pain points they are experiencing. Charge Registration is one of those, and by introducing digital update capabilities we hope we have taken a significant step to address this frustration. We appreciate that notifications and requests for updates create additional work particularly when they aren’t necessarily aligned with market conditions.
But, as ever at LMS, we don’t stop here! This is just the first iteration of many – the team is currently looking at automating HMLR services to further assist law firms and, eventually, embedding those services within our e-COT platform. We are defining these regular updates across 2023, and the road ahead is full of exciting new digital services that aim to support lenders, law firms and other key stakeholders. LMS takes pride in ensuring such tools are innovative, collaborative and remain accessible to all.”