Masthaven has launched its online Broker Portal for its short-term lending division.
The bank says its Broker Portal will give brokers access to quick quotes, instant Decision in Principles (DIPs) and the ability to apply online, as well as visibility of case progress.
The portal, available to whole of market, has been shaped by broker feedback, following a pilot with Masthaven’s premier panel brokers.
Other features of the portal include:
- Direct access to key documentation which brokers can share with customers
- Quick Quote calculator
- Auto-filling forms
- Instant DIPs for “straightforward” cases and credit-backed DIPs – where cases are reviewed by Masthaven’s underwriters
- Online applications
- Case tracking
- A direct process, meaning brokers aren’t wholly reliant on calls to Masthaven and responses from the team to progress a case
- Document upload facility
During the portal’s test phase, Masthaven issued its first bridging loan originating solely from the system’s automated DIP function.
Jon Hall, chief commercial officer/deputy CEO, said: “Our Broker Portal is testament to our ongoing commitment to creating systems that benefit both brokers and customers alike. We recognise the power of technology and will continue to invest in tools that simplify and speed up the end-to-end loan process wherever possible.
“But the human element of any loan application is even more valuable to us. This is why we have developed our brand-new portal – to improve and enhance broker workloads so they can run their businesses more effectively, freeing up additional time to support customers face-to-face when needed.
“This is just one step we’re taking this year to emphasise that we’re a digitally-focused lender with a human approach to product and lending decisions, fully supporting brokers at every touchpoint.”
Mark Lusted, managing director at Dock9, added: “Dock9 are delighted to be working with Masthaven to enhance the digital experience for their brokers and borrowers of which the latest phase is delivering their new Broker Portal.
“Masthaven have proved a forward-thinking partner and have pushed relentlessly throughout the project to deliver an exceptional digital solution for their brokers.”