A new technology-led conveyancing service, When You Move, has launched.
Co-founded by entrepreneur Peter Goodman and managing director Simon Bath, When You Move’s proprietary cloud software platform and mobile app give estate agents, brokers and consumers full visibility of conveyancing status in real time.
When You Move has released a new report, Blowing the Dust off Conveyancing, investigating the current state of the conveyancing market. The survey of over 100 estate agents and mortgage brokers found that whilst 78% rate their conveyancing partners as Good or Excellent, there are clear issues especially around speed and communication.
The report also found that 45% of estate agents regularly look to improve their roster of conveyancing partners, and 87% are willing to consider new partners if they meet certain criteria.
In addition, introducers say that speed of closure and quality of communication are far and away the most important attributes in a conveyancing partner.
Bath said: “At When You Move, we know that delays and unhappy customers impact upon agents’ and brokers’ bottom lines. When You Move is the only truly technology-first conveyancing business, combining years of legal expertise with industry-leading technology to place customer service and efficiency at the heart of everything we do.
“Our innovative dashboard and consumer-facing mobile app ensure that conveyancing jobs are completed efficiently, with proactive status updates – for you and the customer – every step of the way. Our partners will never be in the dark over status or projected completion times again.”
Bath added: “The conveyancing market is ripe for an overhaul. As an industry, we need to look at where we’re failing consumers and look at how technology can help solve those problems.
“We want to become the conveyancing partner of choice for agents and brokers, by combining the best of the profession with industry-leading technology to deliver top quality customer service and rapid turnaround times.”
