National Counties Building Society customers can now view their accounts and complete transactions using a mobile app.
Apprivo is a new smartphone application aimed at banks, building societies and other financial services companies and is the first product from iState Systems. The company’s first partnership deal is with software provider Quality Technology Systems (QTS) which is supplying Apprivo to National Counties.
Apprivo allows customers to use their mobile phones to access their accounts with a lender or savings provider; customers can use it to access up-to-date product information, send outstanding information and documents, or transfer money from one account to another.
IState says that the app will resolve most customer enquiries without the need for an interaction with a call centre. In a limited number of cases where further information is required, Apprivo will also handle the call back to the client pre-populating the call centre screen with details of who is calling and exactly what they are calling about.
Apprivo will be sold directly to banks, building societies and other financial services companies by iState Systems and also through software and service
providers such as QTS.
Barry Yager, founder and director of iState Systems, said: “We really believe that Apprivo and mobile phone technology will permanently alter the way that financial institutions do business and the way that they interact with their customers.
“Apprivo enables banks and building societies to provide their customers with new, highly useable, highly competitive services. It means customers can now progress a mortgage, loan or savings account at the touch of a button on their mobile phones; intermediaries will have a new instant-access interface and it reduces the need for documents to be sent in the post enabling banks and building societies to receive them quicker and more accurately.”
Gary Williams, managing director of QTS, added: “Mobile phone technology is an important channel through which to do business. The Apprivo system provides a whole new level of customer interaction that puts the customer in charge of the process and reduces call centre traffic by reducing the need for the customer to phone the bank or building society. It helps us to help our customers to leverage technology to drive business value.”