Paymentshield is restructuring its intermediary sales team.
It has assigned dedicated telephone business development managers (TBDMs) to each network rather than allocating territories by geographical location.
The general insurance provider believes the move will help the TBDMs better understand the needs of appointed representatives and provide more tailored support.
James Watson (pictured), sales and marketing director at Paymentshield, said: “At Paymentshield we’re continually working hard to improve our proposition. Since January we’ve already made changes to our home insurance offering, which also saw the introduction of a three-month free offer for re-mortgaging clients but our plans for this year don’t just cover product enhancements.
“We want to make sure we’re offering advisers the best possible support and this is why we’ve taken the decision to shake things up a bit so that we can provide support that’s more specific to the adviser’s situation.”
A separate team will support directly authorised advisers on a regional basis, with the face-to-face team also continuing to provide support to both appointed representatives and directly authorised advisers on a regional basis.
Watson added: “All our TBDMs have a wealth of knowledge, with many years’ experience helping advisers with marketing campaigns, product knowledge and increasing their GI conversions.
“Over the next few months the TBDMs will be available to meet the advisers they’ll be supporting at as many network and industry events as possible, as well as running training workshops and webinars throughout the year.”