Master broker Promise Solutions has launched Active Manager, which includes a dedicated, online underwriter who will work behind the scenes when a brokers keys in a case to sourcing system Loan Brain, to ensure the best product is chosen.
Active Manager is available free to all brokers who source secured loans using Loan Brain either directly via Promise or through selected networks and mortgage clubs.
Steve Walker, managing director of Promise Solutions, said: “Every broker is allocated a personal underwriter who can see all cases being sourced by his or her brokers. Brokers can call to discuss an enquiry and both parties can work simultaneously on the same case. This service also gives brokers the security of knowing there is someone overlooking their cases to ensure the best outcome. Even if a broker doesn’t call us, the underwriter reviews each enquiry and can use his experience to override the technology and ensure no mistakes are made or opportunities missed.
“Active Manager can give brokers peace of mind as well as helping them to win more business by ensuring they are making the best recommendations.”
The system also allows brokers to save every enquiry so that they are able to revisit cases without having to rekey any information. They are able recycle cases that they were unable to find a suitable outcome for in the past.
Walker said brokers can get quotes in around one minute and print them or save to PDF. Promise underwriters can also email the quotes in seconds following a conversation or receipt of a DIP form.
He added that by saving all case details the broker does not have to keep paper files thus making the process more efficient and helping the broker to adhere to the FCA’s clear desk policy.
Walker said: “I think brokers will find it impossible to offer secured loans in the future without the use of a good sourcing and compliance system however, technology moves quickly and simple sourcing systems are no longer enough. By incorporating Active Manager into our Loan Brain sourcing system we are giving our brokers a whole host of added value and services.”