Graham Felstead has been appointed director of intermediary mortgages and direct brands for RBS Mortgages.
His predecessor Chris Pearson has made permanent his position as head of telephony strategy for the RBS Group having been working in this role since February on secondment.
Felstead will be responsible for managing a team of 220 people including the 100-strong field and phone-based sales team for RBS Intermediary Partners.
He has been with the RBS Group for 10 years, having previously been the Head of Sales and Corporate Accounts
He said: “I am delighted to have been asked to take on this role. Having already had a taste of it over the last four or five months I know I have a great team to work with. The business has certainly made great strides since Chris has been at the helm and I am committed to continue building our intermediary offering further.