Roma Finance has appointed Deborah Chaplain to the new position of head of customer service and collections.
Chaplain has been a consultant for Roma Finance for the last three months and joins the business now, on a permanent basis, with a background in customer service within the financial services sector.
A strategy has been implemented to help customers successfully exit their bridging and development loans with the business, through the Covid-19 crisis.
During the pandemic months, Roma Finance had already taken steps to evolve its customer services team to provide extra support to customers and partners. Team members were redeployed and proactively contacted borrowers, to find out their individual circumstances and to discuss options for additional support if required. Roma Finance is working with each customer individually “to maintain favourable outcomes for all parties”.
Chaplain said: “Being part of the Roma Finance team is a privilege – the company is so people focussed and this is really reflective of the service provided. So many customers come back to us time and time again and I am so pleased to be part of the team at this exciting time.”
Scott Marshall, managing director at Roma Finance, added: “I am delighted to welcome Deborah to the team. She has already made a significant impact within the business and with the rapid growth of the business, this could not have come at a better time. I have never been more excited about the future of Roma Finance, than I am right now.”