Intermediaries will now be able to transfer their existing Santander mortgage clients to a new Santander mortgage online, at a time convenient to them, via Santander for Intermediaries’ new Online Mortgage Transfer Service.
The new Online Mortgage Transfer Service, part of SFI’s refreshed Introducer Internet platform, launches on Monday 7 April 2014. It will enable brokers to select a new deal for their clients who are approaching the end of their Santander mortgage deal or who have recently moved onto Santander’s Standard Variable Rate (SVR).
Intermediaries will be able to conduct a range of activities for their eligible clients:
- Identify which loans are eligible to transfer;
- Compare the mortgage deals available;
- Compare monthly payments;
- Submit transfer requests online;
- Track the broker’s transfer request on Introducer Internet. This will include regular email updates to both the intermediary and their client on the progress of their transfer.
Eligible clients must have at least one loan part on their mortgage account which is within four months of their existing deal coming to an end, or
has recently moved onto Santander’s Standard Variable Rate (SVR). If the client’s mortgage is with Alliance & Leicester, mortgage customers must have a single loan mortgage account which meets the aforementioned eligibility criteria.
Brad Fordham, managing director for Santander for Intermediaries, said: “Our new Online Mortgage Transfer Service is the latest component to our improved post-MMR service offering. The new tool, available on our refreshed Introducer Internet from 7 April, will help brokers transfer their existing Santander mortgage clients on to a new mortgage product online, at a time convenient to them.
“Under the new regulation, the retention of all existing customers will be a key area of customer output for SFI. We are committed to helping intermediaries support our existing customers, enabling them to maintain a mortgage that’s right for their needs, while providing them with the support they should receive from their lender.”