The residential mortgages team at Shawbrook Bank has completed its first application using its new E-Signature service in five working days with master broker The Loan Partnership.
The new service allows customers to read and sign their documentation in real-time, eliminating up to three days tied up with the traditional postal method.
Andy Pelley, director of The Loan Partnership, said he found the service “a lot more efficient” and that it “made things a lot easier for the customer as well for us as the broker too”. The catalyst behind developing the system was to make the process for applying for a second charge mortgage better for customers. Subsequently, Pelley found the improvements to the customer journey “fantastic” and he was “proud to have had the first application” using the new service.
The Loan Partnership is currently piloting the new E-Signature service which is planned to be rolled out to all of Shawbrook’s residential mortgage brokers from August 2016.
Maeve Ward, managing director, residential mortgages at Shawbrook, said: “I am thrilled that our first application using the new E-Signature service completed so smoothly and quickly. It shows that our commitment to constantly improving the customer journey through the latest technology combined with a talented team is a winning formula.”
