Skipton Intermediaries has launched ‘day one’ mortgage valuations on all of its mortgage applications.
This follows a trial which found a reduction of up to four days in the application to offer wait time for brokers and their clients.
Due to the success of the trial, from today Skipton will be immediately instructing standard valuations on receipt of all complete purchase and remortgage cases from brokers.
In addition, Skipton Intermediaries has extended the hours of its e-mortgage service to enable its broker partners to use the online site to submit complete cases up to 10.00pm.
Paul Darwin, Skipton’s director of intermediary relationships, said: “At Skipton Intermediaries we pride ourselves on offering exceptional levels of service. Over the past year we have made substantial, forward thinking developments, motivated by an overwhelming desire to put brokers at the centre of everything we do to improve the speed and efficiency of the service we offer.
“We wanted to trial something that would make a difference to our broker partners and we believe the introduction of the day one mortgage valuations and extend online hours has enable us to do that and provide them with a service that best suits their needs.
“A great deal of time has been invested in getting under the skin of our broker partners, key distributors and customers to really understand what they want and need from us.
“We were thrilled to be awarded with an official five star customer service rating last year, and we celebrated this accolade by adding an extra pledge to our existing Real Life Lending charter. We believe we are continuing to deliver this promise to our broker partners this year and the introduction of new services really help demonstrate this commitment.”