SortRefer has made changes to its website.
Firstly, a tool has been added to remind advisers if the conveyancer is waiting for documentation/information from the client.
The second function, which has been requested by introducers, is an optional facility to give customers a log in to check the progress of their case.
Kevin Tunnicliffe, SortRefer’s managing director, said: “Constant improvements to our service like these are the best way for us to persuade more advisers to join the SortRefer revolution. We believe that consistently improving the service we offer is a vital aspect of our proposition to intermediaries and their clients.
“Apart from our award winning online portal, we have a select panel made up of the leading conveyancers in the UK, a dedicated inhouse customer service department for any queries and national BDM coverage. It provides our introducers with a complete package.
“When I set out to create the UK’s best conveyancing portal for advisers, it was vital that we continue to innovate. Even winning multiple awards, does not mean we can rest on our laurels. If anything it just makes us more aware of the need to continue to develop our offering.”