Shawbrook has appointed Target Group to manage and service its expanding commercial mortgage portfolio.
The new bank provides retail savings as well as loans, commercial mortgages, secured loans and unsecured debtor-creditor-supplier loans.
Target will provide full account administration, customer servicing and arrears management for the commercial mortgage portfolio. It is already providing outsourced service for Shawbrook’s secured and unsecured lending portfolios.
Meanwhile, Shawbrook will focus on customer acquisition and origination of new business.
Nick McAuliffe, chief operating officer at Shawbrook Bank, said: “As a highly focused and agile specialist bank it’s extremely important to us that our customer experience is first class. Working with Target will ensure our customers receive an excellent service.”