Jonathan Moore has joined the Dudley Building Society in the new role of head of credit.
Moore’s responsibilities include leading the development of mortgage and savings products, and overseeing the mortgage lending process. He is also looking after post completion client outcomes.
He previously spent over a decade at the Manchester Building Society in various operational roles.
He said: “The Dudley took a very different path to mortgage origination to every other lender in the sector by concentrating solely on the intermediary market as its path to market. It has been a success in so many ways, but my aim is to bring in a level of consistency and sustainability to the processes, underpinned by a reputation for outstanding service, that matches our stated aims and better meet the needs of our packager partners.
“While we have got a lot right, there are areas we can improve particularly in the way we communicate. At the same time, we are launching regular training sessions to ensure that our criteria and our partners’ understanding of our requirements are understood and up to speed.
“What I am most excited about is helping to build a portfolio of products relevant to our market and to the introducers who support our packager partners. This month we launched a self employed product, which is the first in a line of new concepts where innovation will be a key ingredient.”
Jeremy Wood, chief executive at the Dudley, said: “We are delighted to have Jonathan on board. He brings great experience to bear as well as a strong desire to help the Dudley build on its strong traditional strengths of mutuality and customer service. Jonathan will be working to help foster product innovation, along with bringing a greater degree of commerciality to our business.
“With his input, the Society will be actively looking to find solutions to the issues that currently act as a barrier to homeownership and help to reestablish building societies as leaders in the funding of residential property.”