Health and protection insurer, the Exeter, has announced the extension of its enhanced cash benefit for PMI (Private Medical Insurance) members.
The benefit allows members to claim back up to £500 per night for any period spent in hospital during the lockdown period where they are treated without charge, regardless of whether that is in an NHS or private setting.
Following the nationwide lockdown, and the Prime Minister’s call to requisition private hospitals to support the NHS, the insurer introduced the enhanced cash benefit on a temporary ex-gratia basis. The cash benefit, which was due to cease at the end of August will now be available until the 31st of October.
Karen Woodley, head of sales at the Exeter, said: “We’ve been consistently reviewing offerings available and pledged extra support wherever possible, whether it be through extending enhanced cash benefits, helping those members who are struggling to pay their premiums or giving members access to comprehensive telephone and video support services.”
The news reaffirms the Exeter’s commitment to its members through its health insurance plan, Health+, where extra support has been provided throughout the uncertainty of the crisis. Back in June, the insurer introduced unlimited out-patient diagnostics, including tests such as X-rays, ECGs and pathology in full, providing peace of mind that any diagnostic tests required as part of their healthcare journey would not be capped by an annual limit.
Further support from the Exeter also includes access to a new Clinical Support Centre, providing access to consultations with leading UK specialists and practitioners via telephone, video or online.
All health insurance members of the Exeter have access to its digital health service, HealthWise, providing free access to remote GP services, expert second medical opinions, physiotherapy treatments and mental health support. In March, the insurer saw a 169% increase in monthly registrations and a 527% increase in usage of its remote GP service, reflecting the value of technology and access to value-added services in times of crisis.
Woodley added: “It’s times like these where back to basic, heartfelt customer-centric approaches are key. Our members are at the forefront of everything we do, and we’re committed to making the right decisions to provide the support that can make all the difference.”
