The Leeds Building Society has appointed Dave Conway as its head of quality and competency.
Conway (pictured) has 20 years’ experience of working in financial services, with the last seven in quality assurance and oversight. In his previous role he led KPMG’s managed service quality, operational risk and information security functions. Prior to this he worked at UK Asset Resolution, latterly managing quality assurance, customer experience and coaching functions across their operations.
At the Leeds, Conway will be responsible for maintaining an effective and robust quality and competence framework, providing oversight for the regulated advice provided through branch advisers and the direct mortgage unit.
He said: “I am delighted to join my new colleagues at Leeds Building Society. Working for a mutual organisation that puts members at the very heart of everything it does is incredibly important to me and is something I am proud to be a part of.
“I am joining at a very exciting time with significant investments being made in our brand, digital proposition, products and customer service with the vision to become Britain’s most successful building society.
“As head of quality and competency I will be working closely with many teams and our front line advisers to ensure we deliver a great level of service, and help our members to find the right products for their needs whilst continuing to identify ways we can improve even further.”