TSB is to merge its intermediary and direct mortgage distribution teams.
The bank claims the move will encourage the sharing of best practice across TSB with the aim of ensuring customers are given the same service whether they choose to come to TSB through a direct route or via an intermediary.
Since its launch in January 2015 TSB Intermediary has signed up over 8,000 brokers and dealt with more than 18,000 new customers.
Roland McCormack, who has been appointed mortgage distribution director, will lead the newly formed distribution channel. He has also appointed TSB partners, Andy Sykes and Beverley Bradford, as head of national accounts and head of intermediary performance respectively to continue driving TSB Intermediary.
Bradford is tasked with ensuring the TSB business plan is delivered in line with its values and will continue to develop the service given to the intermediaries for both business development managers and telephone business development managers. She joined the TSB Intermediary business in 2014 as a regional manager.
Sykes’ role includes ensuring TSB continues to build on the relationships developed with its national account partners. He has over 15 years experience in the mortgage industry and joined TSB in 2014 as a national account manager.
McCormack said: “Andy and Beverley have done a fantastic job over the last few years working exceptionally hard to support the launch and growth of TSB Intermediary. I am proud to say we have such great partners in our business which is why we are able to look to our people first when opportunities arise.
“Our aim has always been is to ensure we align our intermediary position with our direct mortgage offering as we want to ensure that our customers are getting the best service regardless of which avenue they take to join TSB. Merging our distribution divisions and encouraging the sharing of knowledge and best practice can only be a good thing for customers and will stand the TSB mortgage business in great stead for the years ahead.”
