TSB Intermediary has become the latest lender to move to offer a product transfer proposition, with a fee to brokers.
It will be launching it “towards the end of the year” to coincide with TSB’s first significant maturities.
19 January marks two years since TSB mortgages became available through brokers across Britain. TSB Intermediary’s second year has seen an additional 32,000 customers, a 78% in one year.
TSB Intermediary promises that all calls to relationship managers will be returned within three hours and any email enquiries received before 17:00 will receive a response the same day. In the past year, TSB Intermediary took more than 320,000 calls, all answered, on average, within 44 seconds, and received more than 16,000 emails.
240 people in the TSB Intermediary team, including 36 business development managers (BDMs), have worked with 9,240 brokers in the past year. 79% of brokers surveyed said they “trust TSB with my business”.
Roland McCormack, TSB’s mortgage distribution director, said: “It was another incredible year for TSB Intermediary and we continued to go from strength-to-strength. We set out two years ago to ‘shake up’ the market and we’ve done exactly that, with the number of new customers at TSB Intermediary jumping 78%.
“We’re here for brokers and will continue to do so in the future, which is why we’ll be launching a product transfer proposition, which includes a fee to brokers, by the end of the year.
“Thank you to all the brokers that have supported and done business with us in the past year and also to the TSB partners that have worked so hard to make TSB Intermediary a success.”