Virgin Money and Clydesdale Bank have improved their product switching policy for pipeline cases.
Brokers can now switch their customer’s previously selected product onto a new product from the current new business range as many times as needed prior to completion.
Product switching is available on cases that are at pre-offer or post-offer stage up until Virgin Money or Clydesdale Bank has received the Certificate of Title from the solicitor.
For Virgin Money cases, there is a new Mortgage Product Switch Form to complete and then email.
For Clydesdale Bank switching, brokers need to complete the Change of Application Form and upload it on the application portal.
The relevant lender will review the request within five working days. If the case is not yet at offer stage, it will update the product. Once it has changed the product, it will send a new offer to the customer.
There is no change to the previous approach for existing customers taking a product transfer and the lenders will continue to accept pipeline product switches as usual.
Website and literature will be updated in the coming days.
Richard Walker, head of intermediary sales at Virgin Money, said: “As an intermediary-led lender we value the feedback we receive from brokers and are constantly looking at ways in which we can improve the service they receive from us. Following last week’s improvements to affordability for residential mortgages fixed for five years or longer, it’s great that we are now able to offer multiple product switches on applications pre-completion.”