Vizolution has appointed Stavros Aivaliotis to the role of customer success manager.
Aivaliotis (pictured) will work with a range of Vizolution’s customer stakeholders including sales, operations, IT, compliance and QA to help with the adoption of vScreen into their customers’ businesses.
He has more than 20 years of experience and has held senior level positions through consulting for Accenture and within organisations in financial services and telecoms.
Peter Nicol, sales director at Vizolution, said: “Vizolution has enjoyed a hugely successful start to the year, winning a host of new business to grow to the point where we need a dedicated resource to oversee the successful implementation of vScreen. Many of our customers have call centres with hundreds or thousands of telephone agents and so it is vital that the introduction of vScreen into the day to day customer experience is seamless.
“Stavros has proven success in implementing new technology in a variety of markets and we are very pleased to welcome him to the ever-expanding Vizolution team.”
Aivaliotis added: “This is an exciting time to be joining Vizolution as the company continues its growth and attracts interest from large business both in the UK and internationally. My role is to ensure that once a customer has chosen vScreen to enhance their customer service we get the solution installed and embedded as quickly as possible.
“One of the many benefits of vScreen is that there is very little IT involvement in installation and so incorporating vScreen into a large call centre is quick and simple.”