Positive Commercial Finance has received over 100 ‘excellent’ reviews from brokers.
The specialist commercial and development broker has implemented several key service actions to its processes which it sees as vital to growing the business and providing its clients with the expert input development cases often demand.
Using independent feedback site Feefo, Positive achieved a 100% positive rating from over 100 clients.
Positive argues that it’s a misconception that all brokers and clients are totally rate and LTV focused. Rate is important but if providing a slick service prevents problems on transactions and improves efficiency, then clients often prefer this to just a low headline rate, it says.
John Waddicker, director at Positive Commercial Finance, said: “Since we implemented our service procedures at the beginning of 2015 and modelled our business around key actions at each stage of the loan cycle, we have seen several benefits. We have happier clients and saved ourselves a lot of time and effort, so progressing cases far more efficiently. The result has been not only more completions, but also, and crucially for us, more repeat business from clients.
“The results on independent feedback site Feefo are testimony to this and as we fine tune our processes and communications we believe this will continue and improve in 2016.”
