81% of first-time buyers say they had a good experience with their broker, and 80% would recommend them to a family member or friend, according to the latest First Time Buyer Index from Aldermore.
The research also showed that the customer experience was so positive that when their mortgage deal comes to an end, 76% would use their broker again.
Reasons why first-time buyers used a broker:
| A friend/family member recommended them | 39% |
| The broker has whole market experience | 31% |
| They were not sure where to start | 24% |
| They found the process too complicated and wanted to use an expert | 15% |
| To ensure they could afford their mortgage | 14% |
Damian Thompson, director of mortgages at Aldermore, said: “Navigating the home buying process for the first time can be tricky and confusing which is why brokers are such a crucial part of today’s mortgage market.
“They provide much needed expertise and guidance to those taking steps towards becoming homeowners.
“Over three quarters of first-time buyers are now using intermediaries and the Index shows this is a wholly positive and valued experience for them in making the journey easier and better.”