The Conveyancing Association (CA) has announced its ongoing support for the ESTAS Conveyancing Awards, with entries now open for the 2018 competition.
The ESTAS is a customer service award scheme designed to help conveyancers market themselves and to be recognised regionally and nationally for the standard of customer service they provide. The ESTAS award winners are based purely on feedback received from clients; during the competition conveyancers can track their customer service performance, view and use customer reviews in their marketing and download benchmarking data.
The CA was a supporter of the ESTAS Conveyancing Awards in its inaugural year, 2017, and has today announced it will continue in this role for 2018.
CA member firms enjoyed success at last year’s Awards, taking six of the ten regional categories:
- CA member, Birchall Blackburn Manchester, won The ESTAS CA Member Award as the second highest-ranked branch in the UK.
- The Best Local Group Gold Award (for firms with two-five offices) went to Kent-based CA member firm, Boys & Maughan.
- CA member firm Coodes took silver in the Best Regional Group category (for firms with six to 20 offices).
- The gold for Best Regional Firm was presented to Birchall Blackburn.
- Convey Law also won the silver in the National Firm category.
The awards came on the back of a customer service survey completed by over 5,000 clients, with the ceremony taking place at the Grosvenor House Hotel on Park Lane in London.
The awards also recognised individual brilliance and two CA member firm employees taking home the ‘highly commended’ People Awards – they were Johanna Heane from Coodes in Newquay and Elizabeth Thomson from Boys & Maughan in Canterbury.
Entry for the 2018 competition is already open and the CA is urging its member firms to take part by visiting: https://2018.conveyancers.theestas.com/
Entries close on the 31st May with the shortlists published in September and the Award Ceremony taking place on the 19th October at the Grosvenor House Hotel in London. They will once again be hosted by ESTAS Ambassador, property expert, Phil Spencer.
Lloyd Davies, operations director at The Conveyancing Association, said: “Last year might have been the first for the ESTAS Conveyancing Awards but it already feels like its secured a permanent place in our industry’s calendar and we are very pleased to be announcing our ongoing support for the event in 2018. Last year 68% of all shortlisted entries were CA member firms and we’re encouraging all those who did not enter in 2017 to make sure they do so this year.
“Not only did the Association’s members feature heavily on the shortlists but there were some notable successes right across the board, showing that our firms work to the very highest of standards and that this is greatly appreciated by their clients. We’re looking forward to working with Simon and the ESTAS team again throughout the rest of the year, up to and beyond the Awards, and I’m sure our member firms will take a keen part in the event and be hugely successful on the night of the 19th October.”
Simon Brown, founder of The ESTAS Group who also recognise estate agents and mortgage advisers, added: “We’re absolutely delighted to have the continued support of the CA; it’s another endorsement which confirms to us that conveyancers are ready for these customer-focused awards and the CA has been quick to understand the benefits to member firms who take part.
“Customer reviews now play a key role in consumers’ decision-making process and the ESTAS help to generate customer feedback which translates into powerful marketing opportunities for firms on a local, regional and national level.”