Coventry for Intermediaries is letting brokers know when their clients are coming up to maturity on their mortgage.
From now on, the lender will inform brokers when they write to borrowers ahead of their residential or buy-to-let mortgage maturing.
Coventry for intermediaries has also shared with brokers a copy of the letter itself, which recommends that borrowers get in touch with their broker when considering their next steps.
Kevin Purvey, director of intermediaries at the Coventry, said: “Changing a mortgage is a big decision and we believe that brokers should be at the centre of this process. That’s why the letter we write to borrowers points them back to their brokers, why we let the brokers know that we’re writing to their client and why we’ve taken the additional step of sharing the letter with them too.
“As well as making sure brokers are included in the maturity process, it shows how much we value the role they play.”
