Fitch has reaffirmed Computershare Loan Services’ ratings of ‘RPS1-’ and ‘RSS2+’.
It cited the company’s approach to technology and operational efficiency in its latest report.
By re-assigning the company UK Residential Primary and Special Servicer Ratings of ‘RPS1-’ and ‘RSS2+’, Fitch has again given Computershare Loan Services the joint highest rating of any UK third-party mortgage servicer.
Andrew Jones, CEO at Computershare Loan Services, said: “This rating again reflects our long-standing status as the best-rated and largest mortgage servicer in the UK – and the increasing benefits of being part of a global servicing operation.
“Our continued focus on technology is enabling us to improve our operation every year – particularly when combined with a well-trained and committed workforce that is always able to go the extra mile for our clients and their customers.”
In the report, Fitch praised the Skipton-headquartered company’s “three-lines-of-defence risk management framework, which is industry best practice” and its “well documented” policies and procedures.
The agency also cited Computershare Loan Services’ “thorough and comprehensive internal audit reports” and “comprehensive training plan with a wide range of courses available for staff” as well as its “robust primary servicing procedures with automated systems” that allow for “operational efficiency.”
The report also referred to “timelines for handling written correspondence” that “compare well with UK rated peers” and “robust oversight of third party suppliers” that “includes a dedicated team carrying out regular reviews, providing documented feedback with issues tracked through an action log”.
