The Hinckley & Rugby Building Society has established a system to give complex cases a daily hearing.
The mutual has set up a Mortgage Referrals Committee (MRC) of six senior staff to consider complex and niche mortgage applications and enquiries from brokers.
The MRC meets at 3pm every working day to analyse the details and context of enquiries and applications which need a rounded discussion and to provide a rapid decision.
On the panel are chief executive Chris White, deputy chief executive Andrew Payton, operations director Dean Waddingham, head of sales and marketing Carolyn Thornley-Yates, mortgage operations manager Julie Chapman and mortgage services manager Martyn Shortland.
Thornley-Yates said: “On first hearing, some mortgage applications look like they won’t make the grade. They are the quirky ones, the complex cases, the niche requests that would be immediately rejected by automated and inflexible lenders.
“The six people on our new Mortgage Referrals Committee know the mortgage business inside out and can provide a nuanced assessment of mortgage applications and broker new business enquiries that are a break from the norm. If we can lend, we will.
“What intermediaries want with a complex case is to know it has been given a fair hearing. And that’s what our MRC does, every afternoon. Enquiries and applications are discussed in depth by people at the highest levels of Hinckley & Rugby.
“Putting six such senior decision makers in the same room five days a week shows our commitment to lending whenever possible. Brokers can contact our business development team knowing that however complicated the case, they can put it to our MRC.”
