John Connolly has been appointed as Hodge’s new head of customer experience.
He will lead the new customer experience function at Hodge and will work in the new retail banking division which encompasses the lending, savings and customer service functions at Hodge.
Connolly (pictured) has been working with Hodge since 2018 in a number of roles, including supporting the transformation of its operations function and supporting with the development and delivery of the people strategy. More recently, he has led on colleague experience before taking up this new role.
Prior to joining Hodge, Connolly worked for 18 years at British Gas, across a range of operations and customer service leadership roles.
He will report into Matt Burton, Hodge’s group retail director.
Burton said: “I’m really pleased to appoint John in this role, his extensive experience in customer-centric roles, means John is the ideal candidate to help develop the customer experience and service offering at Hodge for both our customers and brokers. At Hodge we genuinely strive to put our customers at the centre of everything we do, it’s part of our DNA as a business.
“John’s appointment will give this increased focus and energy, to ensure we are consistently giving our customers the best possible experience when they engage with Hodge.”
Connolly added: “I am delighted to step into this new and exciting role at Hodge and look forward to working with our colleagues, our customers and brokers to set out a clear plan to transform the experience we offer to our customers at Hodge.”