Keystone Property Finance is to publish its Service Level Agreement (SLA) information on its website and broker portal, MyKeystone.
The information will include statistics on the lender’s service and turnaround times when processing cases in order to provide brokers with greater support and information when placing cases.
Currently, the specialist buy-to-let lender provides an instant decision on Agreement in Principle (AIP) submissions and has an eight working day turnaround time for a case to be reviewed and underwritten once it has satisfied the conditions of the mortgage.
The publication of its SLAs is part of a wider package of measures that have been put in place by Keystone to ensure brokers are supported throughout the Covid-19 pandemic. This includes offering web chat and video call services for brokers and their local Business Development Managers to supplement the lender’s telephone and email services.