Legal & General Mortgage Club has launched a free live chat facility within its Mortgage Support Services team.
It is designed to provide an additional level of support for all Legal & General members, enabling advisers to contact the Mortgage Club Support Services team directly with questions.
By utilising an online chat forum, and creating a transcript of the conversation, Legal & General aims to offer a service with improved speed and accuracy to better help advisers with their mortgage business and lender relations.
The Live chat facility will provide advisers with information and help on difficult mortgages cases, lending criteria and additional services Legal & General Mortgage Club offers. The original telephone support service will still be available for all Legal & General members.
The service has been piloted via a small number of brokers, and is now available to all Mortgage Club members, without subscription, free of charge.
Jeremy Duncombe, director of Legal & General Mortgage Club, said: “Legal & General Mortgage Club has always been committed to the intermediary, and the launch of our new online chat facility provides a new layer of support to help brokers navigate complex cases or get the latest on lender propositions, conveniently. Far from being a threat to advisers, technology like this can provide brokers with access to a wealth of information and guidance, helping them to keep informed about the latest changes in the market.
“As a unique, free service in the market, Mortgage Club Support Services is there to assist Legal & General’s intermediary partners with all aspects of their mortgage businesses. Whether by telephone or our new live chat facility, the team is dedicated to making life easier for brokers.”
Lindsey Brown, Mortgage and Protection Adviser, Mortgage Advice Bureau, said: “I was very grateful for the support I recently received from the Mortgage Support Services Live Chat. Faced with an unusual case, around Right to Buy remortgage products for a client that was potentially facing repatriation, the Live Chat team provided me with a full list of lenders which provided suitable products. The information and quick response provided was extremely helpful and I will certainly be using this service again.”