Legal & General has made changes to its intermediary case management system, Online Protection Connect (OLPC).
Its aim is to make the intermediary and customer experience simpler and quicker by providing more transparency on reasoning for non-standard terms.
This latest change builds on the last OLPC update, which showed high-level information at the point of sale explaining why a customer has been offered non-standard terms, postponed or declined.
The insurer has now introduced sub-category risk factors behind the medical high level reason for decision. For example, heart murmurs, asthma and blood pressure are included as sub-reasons.
Craig Brown, director of intermediary, Legal & General Insurance, said: “We’ve been working with advisers to simplify the process and our latest update is another step on this journey. By removing unnecessary admin tasks we can free up time for advisers to focus on providing protection for their clients.”
