Phil Whitehouse has decided to step down from his position as head of MCI Mortgage Club and Melanie Spencer has been appointed as his replacement.
Whitehouse will stay on in a consultancy capacity as part of the eKeeper Group, MCI’s parent company.
Spencer has worked closely with both brokers and lenders for more than 12 years throughout her previous roles at Personal Touch Financial Services and Twenty7Tec.
She said: “It’s an interesting time in the market where mortgage clubs need to be leading the way in technology and helping brokers staying ahead of the curve. MCI has been on the forefront of this by working with eKeeper’s CRM system for the last few years. However, MCI has evolved much further than this and I am particularly excited by the breadth of offering MCI now offers compared to other mortgage clubs. For example, the new digital onboarding solutions for brokers (via online system Burrow) and the AML and Credit Check facilities, powered by eKeeper Lite and Experian, have both been launched for brokers to use in the past month.
“We will be launching yet more exciting developments in the near future, including new compliance solutions and improved consumer portals for brokers to manage their customers. In these difficult times dealing with Covid-19, everyone needs to drive efficiencies and provide best in class customer engagement and I’m excited to be a part of it.”
Whitehouse said: “I am really proud to have played an instrumental part to set-up MCI. With MCI well established and now part of a bigger technology group, now is the right time to step back. Melanie’s experience and background in technology is ideal to push the club forward and I wish her the best.”
David Bennett, commercial director for eKeeper Group, added: “I would like to personally thank Phil for all his hard work to get MCI to the position it is today and he can rightly feel proud of his achievements. We have been very fortunate to have benefited from Phil’s wealth of knowledge and experience in the mortgage market and we are delighted Phil will continue to support the growth of the group in a wider consultancy role.”