Specialist mortgage broker Mortgage Experience has partnered with Nivo to launch a branded mobile app.
Built around Verified Identity Messaging, the new system has helped Mortgage Experience to shift from email, phone and paper processes, to a smooth, automated, digital journey which frees up staff time so the team can focus on higher value customer activities and complete more mortgages.
The Chorley based broker helps customers from across the country find suitable mortgages and specialises in helping applicants whose criteria often don’t meet those of mainstream lenders.
The launch includes a branded Mortgage Experience version of Nivo’s mobile app, within which customers engage using secure instant messaging along with a range of fintech features such as biometric identity verification, e-signing, secure document gathering fact find questionnaires, and automated workflows.
Andrew Morrison, marketing director at Mortgage Experience, said: “Our new app combined with an accelerated and efficient application journey demonstrates our ambition to lead the way in using technology to make things easier for our customers, and our team. As our processing becomes slicker and our staff have more time to add value to the customer experience, we expect conversions to increase alongside volumes.
“This will help us to grow without sacrificing our commitment to delivering excellent customer service and outcomes.”
Matthew Elliott, CDO and do-founder of Nivo, added: “We love working with companies like Mortgage Experience who see the opportunities available by focusing on making life easier for the customer.
“Andy was particularly excited about how innovation can help the Mortgage Experience brand, and very focused on being able to see how our services will quickly drive measurable return on investment. This focus on results over and above the technology itself is important to us, and something that we believe sets us apart.”
