Defaqto has launched its 2015 Protection Service Ratings to provide an unbiased assessment of the quality of service provided by individual protection insurers.
The firm said its new rating reflects the advisers’ experience of the service they receive from individual protection insurers. From the data gathered, providers have been rated Gold, Silver or Bronze – or left unrated if they do not qualify.
Defaqto’s Service Ratings also cover pension, investment bond and platform service.
All Service Ratings can be accessed in the Defaqto Engage software, enabling advisers to categorise providers both by the overall Service Rating and by the individual category satisfaction scores that comprise the total result.
:Whilst professional advisers will naturally have first-hand knowledge of the service they receive from the insurers they regularly deal with, our Service Ratings are a good sense check and can identify, at a glance, those insurers that have the approval of the adviser community as a whole,” said Ben Heffer, insight analyst at Defaqto.
“Defaqto not only gives a single rating per provider but, through the Defaqto Engage software, advisers can also conduct a more granular assessment of the service of their chosen providers via the satisfaction scores in ten service categories.”
