Paradigm Protect, the directly authorised protection proposition, has introduced a new helpdesk specifically focused on answering member queries relating to the protection market.
The helpdesk has now been formally launched following a period where Paradigm member queries and assistance on protection providers, products, and opportunities within the sector have been answered.
Paradigm has said it will endeavour to answer all queries, and has pledged to secure information from providers giving an indication of the type and level of cover they can offer. It has asked all users of the Helpdesk to be ready to provide additional information where necessary in order that it may answer the questions and queries effectively.
Alongside the launch of the helpdesk, Paradigm Protect has also published a list of frequently asked questions and their answers so that members have an indication of which providers can assist clients in certain circumstances.
Mike Allison, head of protection at Paradigm, said: “It’s been the case that we have answered members’ queries on protection cases for some time, on an informal basis, but we feel now is the right time – given the increased number of enquiries and the growth in the protection sector – to formalise this process with today’s launch of our Protection Helpdesk.
“Our main goal at Paradigm Protect is to help our members make the process of getting protection products for their clients as quick and easy as possible, plus we want to give members access to the top providers, with high-quality products, at the best terms. Our Protection Helpdesk is designed to support all members in doing this, and to make sure that when it comes to clients with complex circumstances, they have access to the right information on what might be suitable, and what to do next.
“Sometimes advisers won’t consider options such as Group Risk as being a suitable solution for a client, however in several instances we have found that a Group scheme has been a great option due to the free cover limits that are often available. Ultimately, our launch today is about allowing members to work off the right information and to give them time back in order that they might process cases quicker, service more clients and provide better advice. We are urging advisers to use the helpline or email their queries to us, and we’ll seek to get you the answers you want.”
