Platform has promised brokers that they will be informed at least 48 hours before any product changes happen.
The intermediary lender of The Co-operative Bank has previously made six commitments based on research of what intermediaries want to see in the mortgage industry and launched a competition to find its seventh pledge at November’s Mortgage Expo where it asked intermediaries what they would like to see Platform implement further in its business practices in 2010.
Platform’s pledges range from a promise not to cross sell to a commitment it will inform customers as applications reach key stages in the application completion process.
Justin Moy, managing director of Chelmsford-based Easyswitch Mortgages came up with the winning idea. Consequently Platform has created its seventh pledge: “We will give you at least two working days notice of product withdrawals and changes along with a clear explanation of our reasons
