TMA has rebranded to the First Complete colours. The mortgage club was bought by First Complete in July 2011 to complement First Complete by providing an option for directly authorised intermediaries.
TMA also has a new website and will shortly announce improvements to its proposition. It has consulted with members since the beginning of the year, to find out what is really important to them. The last meetings took place in February and TMA says it is now working to bring in the elements that advisers said that they valued most highly.
TMA members said that they highly valued many of the things that TMA already provided such as being paid directly from lenders, having face-to-face BDM support and having access to a helpdesk that provides a personal service.
Karen Hedges, mortgage manager for First Complete and TMA, said: “TMA has been a part of First Complete for more than a year now so it makes perfect sense to bring the two brands closer together. The first things that people will notice will be the change in brand colours and a change in the website, but members will soon be able to benefit from some changes to what we offer them. We have taken on board what people have said to us, we know they love the exclusive products and personal service that we provide and, with the backing of First Complete, we can now work to put further changes in place to make things better still.”
