PRIMIS Mortgage Network’s product desk resolved a total of 2,462 inbound queries from Appointed Representative (AR) advisers in January, a record month for the network’s product desk.
There was also an 18% increase on the monthly average seen during 2020 (2,083).
Between March and December 2020, the product desk supported brokers with 18,746 queries in total, while throughout 2020, the desk resolved 23,777 queries from advisers.
The product desk team aims to address queries from advisers within four hours and is currently operating an email and call back only service while Covid-19 restrictions remain in place.
Vikki Jefferies (pictured), proposition director at PRIMIS, said: “January marked a strong start to the year for our product desk team, with a record number of queries from brokers coming in as this community looked for additional support to help them with client cases.
“Investing in our adviser members has continued to be a priority for us during the Covid-19 pandemic, and it is extremely encouraging to see a high number of brokers taking advantage of our product desk team’s expertise to help them provide customers with the best possible outcomes.
“Sharing best practice is at the heart of what we do, and we look forward to seeing more of our advisers make the most of the support available via the product desk over the course of 2021.”