Sesame Bankhall Valuation Services (SBVS) has launched a new online system enabling advisers to instruct private surveys more easily.
The automated solution aims to provide members and customers with a better service and quicker access to appointments. The new service is available to Sesame and PMS members and enables them to track the status of their cases and receive key milestone updates via email. This includes the date and time the job has been booked and when the report has been completed and is to be dispatched to the customer.
Advisers receive a commission for Homebuyers Reports and Building Surveys, whilst maintaining a customer fee.
Ian Fergusson, chief surveyor at SBVS, said: “We are continually looking to enhance our service to meet the increasing demand for private surveys. Our new online solution makes the whole process simpler and more efficient for advisers. It enables them to offer a better service to their customers and keeps them updated every step of the way.
“Customers benefit from a select panel of quality surveyors and an improved speed of instruction. The panel manager delivers details of the requested survey directly to the surveyor, selecting the most suitably qualified and skilled professional with relevant local market knowledge. This results in a quality service for the home buyer.”
Kieran Hayes of Hayes Finance Ltd, said: “I have already found the service offered by SBVS to be a useful add-on to offer my clients if they require a Homebuyers Reports or Structural report. This new service will mean that, from instruction, clients are contacted within 24 hours with a quote and date for an appointment. Given the improvements to the service, we expect feedback from clients to be positive.”
