Tenet Group has registered ‘superior’ customer service levels under the independent Investor in Customers (IIC) assessment process.
In its first assessment it scored consistently across all 16 categories.
Tenet recognises that the majority of their clients wish to remain independent and group distribution and development director Keith Richards says it will not try to ‘shoehorn’ advisers in a particular direction which is testament to the fact that over 98% of Tenet’s advisers have remained Independent post RDR.
He said: “It is our role to provide advisers with effective guidance and support which allows them to make their own informed choice about whether to offer an independent or restricted service.”
IIC found that satisfied customers praised Tenet for their effective and personal service, pointing out how the staff are knowledgeable, friendly and helpful.
Neil Craig, Managing Director of IIC, said: “In the highly competitive financial services sector, satisfying customers is no longer good enough. You have to excel, to deliver an exceptional customer experience every time and to continue to look for improvements every year.
“This is an excellent first assessment for Tenet and shows they have a strong base on which to build a remarkable business.”
