United Trust Bank (UTB) has introduced its ‘UTB Secure Chat Hub’ in order to provide brokers and customers with a secure way of communicating with the bank during mortgage applications.
It is the latest addition to UTB’s successful #BrokerSummerSupportPackage.
Using a new app, customers can communicate with the Bank, upload files such as bank statements and payslips, e-sign documents and scan documents for facial recognition ID verification as well as complete security checks saving them time and inconvenience.
A soon-to-be-released update will also allow introducers to be able to securely register, refer cases and forward documentation.
The new UTB Secure Chat Hub is powered by Nivo’s Secure Messaging platform but is United Trust Bank branded.
Previous elements of UTB’s #BrokerSummerSupportPackage, launched in July and aimed at helping brokers to write more business in these difficult times, have included increasing the maximum LTV from 65% to 75% for self-employed borrowers, including 50% of regular additional income in calculations, enhanced criteria for professional contractors, and a limited edition second charge product for customers with historic blips on their repayment record.
Buster Tolfree (pictured), commercial director – mortgages, United Trust Bank, said: “This latest fintech development from UTB makes application processing quicker, simpler and more secure for customers, introducers and the Bank and will revolutionise the way we communicate with our mortgage applicants and the way we manage our workflow within the team. The system is fast, flexible and very user friendly. Our suite of innovative fintech features makes several previously onerous tasks quick and simple for customers to complete safely and securely in their own homes.
“Many brokers and lenders have had to change the way they work to overcome the challenges presented by the Covid-19 pandemic. UTB continued to lend throughout the lockdown, sometimes using manual workarounds when digital solutions would have been better. Introducing the Secure Chat Hub enables more elements of our application process and communications to become digital. Importantly, this means that we can offer a better, slicker and more efficient application process even before all of the team are working back in the office.”